Refund policy

 

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@itemsparis.com.

Return Address:
ITEMS Paris 3e
6, Rue du Pont aux Choux
75003, Paris, France

In most cases, we will provide you with a DHL return shipping label, but the cost of return shipping will be deducted from the refund amount.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@itemsparis.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some types of items cannot be returned, including:

  • Lingerie products

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Jewellery products (only replacement, exchange, or store credit)

We also do not accept returns on sale items or gift cards.
If you're unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition you received it: unworn or unused, with tags, in original packaging, and with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@itemsparis.com.